Delivery & Returns

 Delivery

UK mainland delivery prices are shown on checkout.

Deliveries within 7 working days, however there maybe slight delays due to Covid-19 please allow additional time. 

Delivery overseas please email sales@themidlandscandlecompany.co.uk with your address and we will send you a price.

Returns

The Barks Cottage Candle Co. is based in the UK. Consumers purchasing from this website have the following rights when returning products:

  • You have the right to cancel your order with in 7 days of receipt of the goods or your contract (which ever is longest)
  • If you cancel your order you will have your payment returned upon return of unused products
  • To organise the return of products please email us on sales@themidlandscandlecompany.co.uk and we will provide details to allow you to return your products.

All products sold on this website are sold using Great British Pounds (£).

If a refund or resend is required you may be asked to provide proof of the default or damage, either with photographic proof or by re-sending items back to us. If the default is found to be as described we will of course reimburse any return postage costs incurred. Please note that once a candle, wax melt or any other item has been started we will be unable to exchange it if it is simply due to a dislike of the scent - we advise all customers to smell the item on opening and if they are not to your taste, please do not break and burn, so that they can be resent and exchanged. We hope you understand that as a small business we have to verify claims etc to protect ourselves - but equally we are more than happy to resolve any and all genuine cases.

We thank you for your support and understanding.

Beki